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General terms and conditions of sale

Foreword
To purchase on Elettronew.com you must register on the site, creating an account and approving the General Conditions. You may change your Registration Credentials at any time by logging into your account.

 

Payment methods
Elettronew.com has a wide choice of payment methods that may vary depending on the country from which you purchase.

The following payment methods are:

 

  • PayPal - Without any limitations or spending threshold.
  • Credit Cards - Mastercard, Visa, Visa Elctron, Posyepay, prepaid Paypal and various rechargeable cards.
  • Bank Transfer - Beneficiary: Web Market SRL, IBAN:IT31C0311139810000000002403, BIC: BLOPIT22XXX Causal: [insert order number].
  • Payment by instalments - Minimum amount payable : 150€ / Maximum amount payable: 7500€ This payment method is valid only for purchase in Italy.
  • Cash on delivery - Payment to the courier up to 3000€. This payment method is valid only for purchase in Italy.
  • Amazon Pay - Without any limitations or spending threshold

 

Prices
The prices of the products for Italy and EU countries are expressed in Euro. They include 22% VAT and, where applicable, WEEE contribution. Prices for non-EU countries VAT is never included.

In case of purchases from France, the purchase price is inclusive of VAT calculated at 20% (Elettronew of Web Market SRL has a French VAT number respecting the French rate).

Delivery costs may vary, depending on the delivery method chosen and the delivery destination. They will be specifically indicated including VAT (only for Italy and EU countries) during the purchase process, before the user is bound by the contract.

In some cases it is possible to pay without VAT also for EU countries. Below are the procedures to be followed, different depending on the country of the applicant:

 

Countries belonging to the European Union:

In order to proceed with the payment without VAT, it is necessary to follow three steps:

 

  • Complete the order only by bank transfer.

 

  • Send your VAT number by e-mail to assistance@elettronew.com.

 

  • Wait for the invoice before sending the bank transfer.

 

NB: If payment is made before the invoice is sent, it will not be possible to pay without VAT.

Payment by bank transfer is the only way to get the price without VAT.

 

Countries not belonging to the European Union:

 

  • If the buyer is a non-European Union country we do not apply any tax (VAT). Therefore all orders to be shipped outside the European Union will be exempt from VAT. However, if there are customs duties for your shipment, they will be applied by the courier when the package is delivered.

 

  • All shipments will be accompanied by an invoice which we attach directly to the package.

 

  • All prices shown on the website are without VAT for countries outside of Europe.
  • Remember to specify the VAT number inside the cart. If you are a company it is essential to verify your company and send your package. If you are a private individual write the data you want to appear on the invoice.

 

NB : Shipments invoiced in countries outside Europe must necessarily be sent to the requesting countries. It is therefore not possible to send goods with VAT exemption in Italy and invoice to countries outside Europe.

 

 

Elettronew di Web Market srl reserves the right to change the price of the products at any time and even several times during the same day. It is understood that the price of the product that will be charged to the user, will be that indicated in the order summary. If a product is offered on the Site at a discounted price, the resulting discount is determined by the supplier's list price (market price). It is understood that the offer of products at discounted prices will be effective only if the full reference price of the product corresponds to the actual market price of the same.

 

Shipping, delivery and insurance

Elettronew ships worldwide, and uses international couriers such as DHL, GLS and Sprint.

Delivery times may vary depending on the country to which the goods will be shipped.

Deliveries are made using both air freight (express) and road freight. ( standard )

Shipments to Italy are guaranteed in 24-48h from the moment the order is received, except for islands or disadvantaged areas where delivery times can increase up to 48-72h.

 

The goods will be delivered to the destination address entered by the customer at the time of purchase.

The customer will receive an e-mail with the "Shipped" status of his order and the tracking-number to monitor the package in real time.

In case of payment by PayPal or Credit Card, the delivery address cannot be changed and must correspond to the address registered on PayPal or PayPlug for security reasons.

 

With regard to shipments in Europe and non-EU countries, deliveries are guaranteed both in 48/72 hours (by plane) and standard in 3/6 working days (road transport).

 

The choice of courier (express or standard) can be determined both by the customer and by the possible connections with the destination.

 

The transport insurance is charged to the courier, in fact inside the cart the customer has two choices as shipping method. The first - even the cheapest - provides the minimum insurance pursuant to art. 10 of Legislative Decree No. 286/2005 which, in case of damage, has established a maximum refundable limit up to Euro 1.00 for each gross kg of lost or damaged goods. The second shipment, instead, provides insurance coverage of goods up to a maximum of 1500 euros without any deductible and, as above, covers both loss and damage.

 

In any case, Elettronew by Web Market s.r.l. is not responsible for any damage or loss caused during transport.

 

Right of withdrawal
Under the provisions of Art. 52 of the Consumer Code (Legislative Decree 206/2005), the consumer (i.e. a natural person who buys goods for purposes not related to his professional activity), has the right to withdraw from the purchase contract for any reason, without explanation and without penalty. To exercise this right, the Customer must send Elettronew di Web Market s.r.l. a written notice to this effect, and within 14 calendar days from the date of receipt of the goods also provide for the shipment of such goods purchased at the headquarters of ELETTRONEW di Web Market s.r.l. Via Comunale Castagna,16 Casoria 80026 (NA)

the customer must take care to return the goods indicating on the parcel their data such as name, surname, address and telephone number, the RDA number provided by the staff responsible for returns.

the right of withdrawal applies to the product purchased in its entirety;

it is not possible to exercise the right of withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc. ...);

the right does not apply to audiovisual products or sealed computer software (including those attached to hardware), once opened;

the purchased product must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc. ...);

according to the law, shipping costs are to be paid by the Customer;

the shipment, until the certificate of receipt in our warehouse is under the complete responsibility of the Customer;

in case of damage to the goods during transport, Elettronew di Web Market s.r.l. will inform the Customer of the incident (within the working day following receipt of the goods in its warehouse), to allow him to make a timely complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be returned, with shipping costs borne by the Customer, at the same time canceling the request for withdrawal;

Elettronew di Web Market s.r.l. is not liable in any way for damage or theft/loss of goods returned by customers with uninsured shipments;

upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

Elettronew di Web Market s.r.l. is not liable in any way for damage or theft/loss of goods returned by customers with uninsured shipments;

upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

The refund will be made within 7 days, if possible with the same payment instrument used during the purchase, or alternatively by bank transfer.

The right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the goods (packaging and/or its content), in cases where Elettronew di Web Market s.r.l ascertains:

The lack of the original outer/internal packaging;

the absence of integral elements of the product (accessories, cables, manuals, parts, ...);

the damage of the product for causes other than its transport or for exceeding the time limits provided by law for causes not deriving from Elettronew di Web Market s.r.l.

In case of forfeiture of the right of withdrawal, Elettronew di Web Market s.r.l. will return the purchased goods to the sender, charging him the shipping costs.

The right of withdrawal by the Customer does not apply if the goods have been collected and paid for in the shop (Pick&Pay) because in such a case the transaction becomes a simple booking made at the time of issue of the receipt or invoice by the shop.

It cannot therefore be considered a transaction concluded online or mail order and the relationship is maintained with the owner of the affiliated store in normal business premises.

N.B. Items on the site that must be ordered on order of the customer will not be able to exercise the right of withdrawal.

 

ATTENTION: IT IS NOT POSSIBLE TO EXERCISE THE RIGHT OF WITHDRAWAL OR RETURN ON PRODUCTS ORDERED TO SUPPLIER EXPRESSLY REQUESTED BY THE CUSTOMER.

ATTENTION: IT IS NOT POSSIBLE TO EXERCISE THE RIGHT OF WITHDRAWAL ON CABLES ALREADY CUT. AFTER FIVE MINUTES FROM THE CONCLUSION OF THE ORDER CONTAINING CABLE, THE CABLE WILL STILL BE PAID AND SHIPPED REGARDLESS OF THE CANCELLATION OF THE ORDER BY THE CUSTOMER.

 

Warranty and defects of conformity

Elettronew is liable to the consumer Customer (a natural person who, in the stipulation of the contract, has acted for purposes unrelated to the entrepreneurial or professional activity eventually performed) for any lack of conformity existing at the time of delivery of the goods (articles 128-135 of Legislative Decree no. 206 of 06/09/2005). The legal guarantee in favour of the consumer covers any lack of conformity, existing at the time of delivery of the goods, that has become apparent within two years from the delivery of the goods themselves. The lack of conformity must be communicated, under penalty of forfeiture, within two months from the date on which the consumer discovered the defect. The action against the seller is in any case time-barred within twenty-four months of delivery of the goods.

The warranty is not applicable, for example, in case of negligence, carelessness in the use and maintenance of the product, connection of the product to electrical installations or any other kind not in conformity. The risk of loss of or damage to the goods, for reasons not attributable to the seller, transfers to the consumer only when the latter, or a third party designated by him and other than the carrier, comes into physical possession of the goods. Any external damage to the packaging must be immediately reported to the Courier by affixing on the delivery receipt of SPECIFIC RESERVE OF THE DAMAGE FOUND.. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an appropriate reduction in price or termination of the contract, in accordance with the provisions of art. 130 of Legislative Decree no. 206/2005.

 

We report the 3 phases to communicate the lack of conformity/warranty:

 

  • Within 60 days from the discovery of the defect and in any case within a maximum period of twenty-four months from receipt of the goods, the Customer must contact Elettronew.com or by e-mail, or by telephone to notify the return.
  • Having ascertained that all the conditions are met to make the return for conformity defects, the customer sends the parcel containing the object concerned to the address Via comunale castagna, 16 as consignee Web Market srl. </LI>
  • The customer must prepare the product, packing it carefully in its original packaging (including internal protections) avoiding to damage it with adhesive labels or other, complete with all accessories and what originally contained. </LI>

 

Once the product returned by the Customer has been checked, Elettronew will replace or repair or refund it.

Elettronew will try to carry out all the above procedure in the shortest possible time trying to cause the Customer the least inconvenience.

NB : There are certain items on the Elettronew portal that require a certified installation, carried out by qualified installers. (e.g. air conditioners, which need to be installed by "F-Gas" certified technicians. Or solar inverters, boilers, gas heaters that always need certified installation) If this condition is not respected, it is not possible to receive assistance in case of defects on these products.

 

Assistance and complaints

If the customer needs to communicate with our company for any reason whatsoever such as assistance, exercise of the right of withdrawal, reporting a disservice, information relating to the processing of data, etc.. can do so at the following addresses:

 

Elettronew di Web Market srl.

Via comunale castagna,16

80026 Casoria (NA)

e-mail: servizioclienti@elettronew.com

tel: 00390815405273

vat: IT08632861210

 

 

Archiving the contract

The order form will be stored on the HETZNER server (link) for the time necessary to execute it and, in any case, within the terms of the law. The user will be able to access the order form and/or related data via his personal account.

 

Processing of personal data

This document describes how to manage the site www.elettronew.com with reference to the processing of personal data of users who consult it. The general information is provided pursuant to art. 13 of Legislative Decree no. 196/2003 "Personal data protection code" to all those who connect to the website of Elettronew di Web Market srl by accessing web services. The information is provided for the specific Website and not also for other websites that may be consulted by the user through links. The information is also based on Recommendation no. 2/2001, adopted by the European authorities for the protection of personal data to identify certain minimum requirements for the collection of personal data online, and, in particular, the manner, timing and nature of the information that data controllers must provide users when they connect to web pages, regardless of the purpose of the connection. With regard to Directive 2009/136/EC, which introduced new rules on cookies, see the specific "Cookies policy of the website www.elettronew.com". Purpose of the processing. The data provided by users will be processed for the purposes indicated below:

  • Purposes strictly connected and/or necessary to satisfy the requests made by the customer as part of the "Buy online" service;
  • Purposes connected to the obligations provided for by laws, regulations and Community legislation, as well as provisions issued by authorities legitimated by law or by supervisory and control bodies;
  • Sending newsletters and promotional material regarding the services offered by Elettronew.com;
  • Market research; economic and statistical analysis of Elettronew.com.

Methods of treatment

The processing of personal data is carried out by computer and telematic tools with logic strictly related to the purposes indicated and, in any case, so as to ensure the security and confidentiality of data. The processing may be carried out on behalf of Elettronew.com, with the same methods and criteria mentioned above, by third parties who provide data processing services or carry out activities that are complementary or necessary to the execution of the services and operations requested by the user. Such third parties will from time to time be appointed as Data Processors on behalf of Elettronew.

Cookie Policy

Cookies are used on our website to offer users a better service and experience. This document describes the categories of cookies we use, their purpose and how to change your preferences.

What are cookies?

Cookies are small data files stored by your browser on your computer's hard drive. Each time a user returns to our website, the browser sends this data back to us so that we can provide you with a personalized experience that reflects your interests and preferences and makes it easier for you to access our services.

What cookies do we use?

The cookies we use allow us to recognise users who return to the site and their details, so that they do not have to enter the same information over and over again. They also allow us to analyse the traffic patterns of users who visit our website in order to improve its usability.

 

Here are some of the types of cookies used on our website:

Technical cookies

We may use technical cookies to enable users to use the services requested through our website. Without these cookies, it would not be possible to provide the requested services. For example, technical cookies may be used to:

  • Manage and remember items added to your cart on the Elettronew online store;
  • Allow users to access secure areas of our website without continually having to log in;
  • Remember any actions you may have performed (for example, completing a form) when you return to the page before a session.

 

Analytical cookies

Analytical cookies may be used to obtain information about the use of the website. In addition, these cookies allow us to obtain detailed technical information, such as the last page visited, the number of pages visited, which parts of the website are clicked by users and the time elapsed between clicks. This information may be associated with user details such as IP address, domain or browser; however, it is analyzed in conjunction with information from other people so that it does not identify one user relative to the other.

 

Third Party Cookies

When a user uses our website, it is possible that some cookies not controlled by the company Elettronew di Web Market srl are stored. This happens, for example, if the user visits a page that contains content from a third-party website. As a result, the user will receive cookies from these third party services. Cookies do not contain personal information, unless the user has logged into the account. For example, third party cookies may originate from YouTube, Facebook or Twitter. Elettronew does not control the storage or access to these cookies. For more information about the use of cookies by third parties, please see the Privacy and Cookies Policy of the services in question.

 

How to change your cookie settings

Most browsers allow you to delete cookies from your computer's hard drive, block the acceptance of cookies or receive a warning before a cookie is stored.

 

Place of jurisdiction

For the resolution of any civil disputes arising from the interpretation, execution and termination of this distance selling contract, if the customer is a consumer (i.e. a natural person who buys products not for purposes related to his professional activity) the mandatory territorial jurisdiction is the court of the place of residence or domicile of the consumer himself, if located in Italy (Art. 63 D. Lgs. 205/2006).

 

European Conciliation

In accordance with art. 14 of the Regulation 524/2013 we inform the user that in the event of a dispute he may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from contracts of sale or online services out of court. For more information please contact: info@elettronew.com.

 

Netcomm reconciliation

According to article 49 paragraph 1 letter V of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), the customer may make use of the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having submitted a complaint to the company, within 45 days, has not received a reply or has received a reply not considered satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or fax number 02/87181126. For further information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/LaConciliazione-Paritetica.kl