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Elettronew

Elettronew PRO
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INTRA-COMMUNITY TRANSACTION

It is possible to make an intra-Community transaction and pay without VAT for countries belonging to the European Union.

PROCEDURE:

1. Complete the order by choosing as payment method "Bank transfer" and entering your VAT number in the field provided.
2. Specify in the order notes that you would like to receive a VAT-free invoice.

As soon as you make the payment, we recommend to send us a copy of the bank transfer per e-mail to support@elettronew.com so that we can already prepare your order.
Once the payment is received, we will ship the order with the tracking number.

N.B.: In order to carry out an intra-Community transaction, the goods must be shipped and invoiced outside Italy.

VAT EXEMPTION

For countries outside the European Union, you can buy on Elettronew with VAT exemption.
For more information, please send an email to support@elettronew.com.

The customer is exempt from paying duties and customs charges. Elettronew will bear the full cost.

Priority Items

All availability of articles shown on Elettronew relates to products already in our warehouses. Products stocked in the main warehouse, where we are based, are defined as PRIORITY, as they are immediately available for shipment.

What is the difference between Available Items and Priority Items?

For Priority items, as they are ready for dispatch immediately, we can guarantee that our team in the warehouse will prepare the parcel and hand it over to the courier on the same day if the order has been placed by 11 a.m. Priority orders placed after this time will be handed over to the courier the following morning. For standard products, however, it may take 1-2 additional business days for the product to arrive from one of our other warehouses.
The indicated timelines are to be understood as business days. In the case of weekends or holidays, the entire process will be postponed to the next available business day.

Shipping for Priority items will therefore be faster?

Shipping times will depend on the shipment method you have chosen. What we do ensure is that we will hand the parcel over to the courier within the same day, but the delivery time depends on the shipping method you choose at the checkout. Therefore, if you choose an Economy shipment, delivery will take longer than with an Express shipment.

What happens if I have one standard and two Priority items in my cart?

The timeframe for completing the package to be shipped is to be aligned with the slowest product to be sourced. Therefore, if there is a standard product in the order, the timeframe for handing the parcel over to the courier will be that of the product arriving from another of our warehouses.

Why the standard product takes longer to be shipped?

The standard product is in one of our warehouses in Italy, but not in the main warehouse. We therefore need a few extra days to wait for the product to move from the initial warehouse to our main warehouse. This is an essential step for us to verify the quality and condition of the product before shipping it to the customer.

Are there additional costs for shipping Priority items?

No, the service is free of charge.

What payment methods are accepted to take advantage of immediate shipping for Priority products?

All the payment methods available on Elettronew are suitable, except for bank transfer. In this case, you will have to wait for the bank transfer to be received before shipping. The waiting time will therefore be extended by a few days. The situation is also similar in the case of instant transfer due to administrative procedures. If payment is made by bank wire, the products will only be committed upon receipt of a copy of the bank transfer. There may therefore be discrepancies in availability compared to the time of order placement.

Customise delivery with the courier: Pick-up point available!

With the selected shipping method, you can customise the delivery of your order, choosing from several options designed to give you the best convenience and flexibility.

Following the completion of your order, you will receive an email from the courier in the evening, which includes a direct link to the customisation options. Thanks to this email, you will be able to decide whether to have your parcel delivered to the nearest Pick-up Point to your home or, alternatively, to schedule a home delivery by choosing the day that you prefer.

This way of management allows you not only to have more control over the delivery process, but also to better organise yourself according to your daily schedule, avoiding unnecessary delays or inconveniences. Take advantage of this opportunity to make your online shopping even more efficient and tailored to your needs.

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