What countries does Elettronew.com ship to? |
Shipments by Economy Courier are available only for orders from 0 to 10 kg. For shipments to countries not listed, please send an email to sales@elettronew.com. |
What are the delivery times on Elettronew? |
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Elettronew ensures same-day dispatch for orders of priority products only (if these are placed before 11 a.m.), with a delay of 1-2 working days in the case of standard products to be sourced in one of our warehouses in Italy. Elettronew offers a Europewide delivery service with the following delivery times:
The times indicated are to be considered from the moment the parcel is handed over to the carrier. We would also like to remind you that the delivery time of each order is highlighted on the product page, at the checkout and in the order confirmation email you will receive once you have completed your purchase. Please notice: in the case of payment by bank transfer, the order will only be prepared when the transfer is received. |
What are the shipping costs if I purchase on Elettronew? |
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To find out the shipping costs of your order, just enter your province and your postcode in the "Order Confirmation" page. These costs fluctuate according to the province of destination, the real weight and the volumetric weight of the goods. |
Can I track the shipment of my order? |
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When the order is concluded, it is marked with the following status "In preparation", it means that your order is being processed before shipping. Once entrusted to the courier, it will be marked with the status of "Shipped" and upon the change of status, you will receive an email from Elettronew with the shipping confirmation and a "tracking link" to track your package. You can check the tracking link when you prefer to be updated in real time on the status of your shipment. If you are unable to view the email with the tracking or if you are unable to track your shipment, you can contact our customer service on the Contact page, by email at support@elettronew.com, or call us at +390815405273. |
What happens if I am not at home when Fedex delivers an order? |
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In the case you are absent upon delivery of the Fedex courier, the latter will notify you via email about the non-delivery, and will make a new attempt the next day. In the email sent to you by Fedex, you can also agree on a new delivery address or a new delivery date. If the second attempt is also unsuccessful, Fedex will inform both, you and Elettronew, that the package will be sent to the courier office closest to your home. Once the package is in stock, you will have 5 days to arrange a new delivery with our customer service, otherwise your order will be returned to the sender, therefore in the Elettronew warehouse. |
What happens if I am not at home when the Express Courier delivers an order? |
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If you are absent upon delivery of the Express Courier, the latter will automatically attempt a second delivery to your delivery address. If the second delivery is also unsuccessful, your package will be sent to the courier office closest to your home and you will be notified of the two failed delivery attempts. Once the package is in stock, you will have 5 days to arrange a new delivery with our customer service, otherwise your order will be returned to the sender, therefore in the Elettronew warehouse. |
What happens if I am not at home when the Economy Courier delivers an order? |
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If you are absent upon delivery of the Spring courier, the latter will notify you of the non-delivery, to arrange a second delivery attempt at your home. If the second attempt is also unsuccessful, your package will be immediately sent to the sender, therefore in the Elettronew warehouse. |
Can I get a delivery on a non-business day?
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Couriers cannot deliver on public holidays and weekends. In the event that you place the order over the weekend, its processing and shipment will take place on the first following business day. |
I have a problem with the shipment of my order, what can I do? |
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For any problem with your order, please contact our customer service on the Contact page, by email at support@elettronew.com, or call us at +390815405273. |