• Is it necessary to register in order to purchase?
  

On Elettronew you can purchase as a "Guest" or by registering as a customer. Doing that is very easy, just enter your name, surname and Email address on the "Order confirmation" page.

• Are my personal data safe once I have registered?
  

The security of customer data has always been a priority. Elettronew's server uses SSL (Secure Sockets Layer) encryption, which allows secure communication from source to recipient (end-to-end).

• I lost my password, how can I recover my password?

In case you have lost your password, click on "Forgot your password?"in Login Page and you will receive an email to reset it. Remember to also check your Spam box.


Do you need more help? Choose another popular topic or fill out the form below

• Which are the payment methods on Elettronew?

These are the accepted payment methods: Credit Card - Bank Transfer - PayPal - Sofort by Klarna (available only in Italy, Belgium, Germany, Netherlands and Spain) - MyBank (available only in Italy) - Giropay (available only in Germany) - EPS (available only in Austria) - IDeal (available only in Netherlands) - Carte Bancaire (available only in France). It is possible to pay by cash on delivery only for purchases in Italy. For more informations visit Payment Page on our website. 

• What are the extra costs of cash on delivery? 

Using cash on delivery payment (accepted only in Italy) you will pay an extra cost.  For more informations visit Payment Page on our web site. 

• Can I benefit from Tax deduction by buying on Elettronew? 

Customers can benefit from tax deductions depending on the type of purchase. For specific information visit the Elettronew Tax Breaks Page.


Do you need more help? Choose another popular topic or fill out the form below.

• What are the shipping times for orders on Elettronew?

Elettronew guarantees delivery of orders with shipment to Europe within 3-6 business days. In case of shipments to Italy, the delivery time is within 48 hours.

• What are shipping costs on your website?

To find out the shipping costs of your order, simply enter your city and zip code on the "Order Confirmation" page. These costs vary depending on the depending on the city of destination and the volumetric weight of the goods.

Do you need more help?  Choose another popular topic or fill out the form below.

• Is it possible to receive technical information on a product?

Elettronew is a platform intended for the sale of articles in the catalogue and offers first-level technical assistance to its customers, not advice. If you have questions about a product you are browsing, you can contact us via chat or fill in the form by clicking on "Request info about this product".

• Is possible to ask informations about the availability of a product?

Within each product page, there is an entry indicating availability in stock updated in real time. In the case of availability requests for products not present on the website, you can write to [email protected]

• Is it possible to be assisted on the installation procedure of purchased products?

No, there is no technical advice on the installation of products.


Do you need more help? Choose another popular topic or fill out the form below.

• I am a private individual, can I ask an invoice for my purchases on Elettronew?

You will receive the invoice for your purchases on Elettronew in PDF format by Email. For purchases in Italy, you receive a courtesy invoice by email, which has no fiscal value. Within 5 business days you will receive the electronic invoice with fiscal value directly in your tax drawer at the tax office. If you provide a PEC you will also receive a copy of the electronic invoice via PEC.

• Can my company ask invoices for the orders?

Companies can ask invoices entering VAT number. Italian companies have to check the following guidelines:

• Individual Company

1. Invoice header

2. Fiscal Code

3. SDI (recipient code) or Pec

• Company   

1. 1. Invoice header

2. 2. SDI (recipient code) or Pec

• Private

1. 1. Fiscal Code

2. 2. PEC

• How will I receive my invoices?

You will receive your invoice by email, in PDF. Italian companies will receive by email a courtesy invoice. Within 5 business days the e-invoice will be delivered to Tax agency.

• Where can I find my invoice?

You will receive the required invoice for your order as an attachmente by email within 72 working hours after the confirmation of our order.

• I have not requested an invoice for my order, is it possible to receive it later?

You can only receive an invoice for an order when confirming the order, not afterwards.

• Can I receive an invoice for my old order?

It is possible for customers to request a re-send of the invoice for your order, if it was placed within 30 days of the re-send request.

• Can I enter a different delivery address than the billing address?

Of course you can, delivery address and billing address can be different.

Do you need more help? Choose another popular topic or fill out the form below.

• Within how many days can I ask for a return on Elettronew?

Making a return on Elettronew is possible within 14 calendar days after delivery of the order.

• What are the steps to make a return?

To request a full or partial return, please fill in the return form on our "Return Instructions" page.

• If I return an order, how do I get the refund?
  

A customer who makes a return can be refunded either by a discount voucher to be spent on Elettronew, or by the same payment method chosen for the purchase.

• If I make a return, will I pay shipping costs? 

It depends on the reason of your return. In case of spontaneous withdrawal the shipping costs will be paid by the customer. If in the order there is a damaged product, Elettronew will pay return shipping costs.



Do you need more help? Choose another popular topic or fill out the form below

If you have received a damaged or defected article, please write an E-mail to [email protected] with the following information:

1. Order reference

2. Description of the problem
   

Do you need more help? Choose another popular topic or fill out the form below