• How do I create an account on Elettronew?

To sign up for Elettronew you must enter your details in the Create an Account section.
In the case of a purchase, your account will be created automatically once the process has been completed, so that you can follow all the steps of the shipment.

• Are my personal data safe once I have registered?

The security of customer data has always been a priority. Elettronew's server uses SSL (Secure Sockets Layer) encryption, which allows secure communication from source to recipient (end-to-end).

• I forgot my password, how do I recover my data?

In case you have lost your password and wish to recover it, simply click on ‘Forgot your password?’ during Login and you will receive an email to reset it. Remember to also check in ‘Spam Mail’.


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• Which are the payment methods on Elettronew?

On Elettronew you can purchase via the following payment methods: Bank Transfer - Credit/Debit Card - PayPal - Klarna - HeyLight (in Italy) - Cash on Delivery (only available in Italy) - Sofort by Klarna (in Austria, Belgium, Germany, Italy, Netherlands and Spain) - Ideal (in the Netherlands) - Carte Bancaire (in France).
For further details, please visit the Payments page on Elettronew.

• Can I benefit from Tax deduction by buying on Elettronew?

Different tax benefits are available for purchases on Elettronew depending on the country of delivery.
For specific information visit the Elettronew Tax Breaks Page.


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• What are the shipping times for orders on Elettronew?

Elettronew guarantees delivery of orders in Italy within 24/48 business hours, while for the rest of Europe delivery is expected in 3-5 business days.
For further details, please visit the Shipping page on Elettronew.

• What are the shipping costs if I buy on Elettronew?

To find out the shipping costs of your order, simply enter your city and ZIP code at the ‘Checkout’ page. These costs vary depending on the city of destination and the volumetric weight of the goods.

• It is possible to receive technical information about a product?

Elettronew offers first-level technical support to its customers and can provide technical details of products available on the site, but does not offer advice. If you have any questions about a product, you can contact our support team via chat or fill in the form by choosing ‘Request info about this product’.

• Is it possible to ask information about product availability?

In each product sheet there is an entry indicating the number of pcs. available in stock in real time. In the event that the availability shown is insufficient or the specific product is not available, Elettronew can order the goods directly from the manufacturer on request.
To ask for the required quantity or for a customised quote, you can contact our support team via Live Chat or by sending an email to sales@elettronew.com.
For full details just click on ‘Further availability of the manufacturer’ in the product sheet.

• Can I be guided through the installation of the purchased products?

No, there is no technical advice on product installation. However, Elettronew also has a YouTube channel with videos about product installation. If the video you are looking for is not available, please contact us and we will do our best to produce specific content.


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• I purchase as a private, may I request an invoice for my purchases on Elettronew?

For purchases as a private, an invoice can be requested at the checkout. Only in Italy is it necessary to provide your Tax code to receive an invoice after the order has been dispatched.

• I purchase as a company, can I request an invoice for my purchases on Elettronew?

All companies can request an invoice by providing their VAT number.

• How do I receive an invoice for my orders on Elettronew?

The invoice for your orders on Elettronew is saved as a PDF in the customer area under ‘Order history and details’ in the ‘Invoice’ column.

• I cannot find the invoice for my order, where can I find it?

The invoice for your order is always available in your private area under ‘Order history and details’.

You can only request an invoice for an order at the checkout, not afterwards.
If it was requested and already issued upon order confirmation, you can contact Elettronew support to request a copy.

• Can I enter a delivery address different from the billing address?

The billing address may be different from the shipping address.


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• How long do I have to return my items on Elettronew?

You can make a return on Elettronew within 14 calendar days after delivery of your order.

• What is the procedure for making a return?

To request a total or partial return, please fill in the form on the Return Instructions page or send an email to support@elettronew.com.

• If I return an order, how do I get the refund?

A customer making a return can be reimbursed either with a discount voucher to be spent on Elettronew, or with the same payment method chosen for the purchase. For payments made by cash on delivery or bank transfer, we need your bank details for the refund.

• If I make a return, will I pay shipping costs?

Shipping costs for returned goods are paid by the customer in the case of withdrawal.


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If the item you have received is damaged or defective, please send us an email to support@elettronew.com, with the following information:

1. Order reference
2. Description of the issue

Our customer service will do everything possible to solve the problem.