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Do you need help?

Choose from the most popular topics, or fill in the form below

Login and account creation

  • For buying, is login required?

Yes. Do it is so easy, it’s enough insert complete name and email in the Checkout Page. 



  • Are my data safe?

Of course. Our server uses SSL encryption (Secure Sockets Layer), which allows you to have a secure communication from the source to the recipient (end-to-end) over TCP/IP networks such as the internet.

 

  • I lost my password, how can I recover my password?

 If you accidentally lose your password, clic on “Forgot your password?” in Login Page. You will receive an email, and you will choose a new one. Check your Spam too!


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Payment and Tax Breaks

  • Which are the payment method on Elettronew?

These are the accepted payment method: Credit Card - Bank Transfer - PayPal - Sofort by Klarna (available only in Italy, Belgium, Germany, Netherlands and Spain) - MyBank (available only in Italy) - Giropay (available only in Germany) - EPS (available only in Austria) - IDeal (available only in Netherlands) - Carte Bancaire (available only in France). Only for order with shipment in Italy, is possible give cash on delivery. For more informations visit Payment Page on our website. 



  • Which are the extra costs with cash delivery payment? 

Using cash delivery payment (accepted only in Italy) you will pay an extra cost.  For more informations visit Payment Page on our web site. 



  • Can I use Tax Breaks for my shopping on Elettronew? 

Of course you can, it depends of the typ of purchase. For more informations visit Tax Breaks Page on our website.


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Shipping informations

      • What are the shipping times for my orders?

Elettronew guarantees the orders delivery in Europe within 72 hours. In case of shipping in Italy, delivery time is within 48 hours.


      • What are shipping costs on your website?

You can check shipping costs entering your City and Postal Code in Checkout Page. This costs depend of destination and weight of your order too.

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Informations about articles

  • Is possible to receive technical informations about the products?

Elettronew offers only a first level assistance. For any questions our support team is available on livechat and email support@elettronew.com.


  • Is possible to ask products availability?

On Elettronew Product Page is indicated product in stock updated in real time. If you want to ask the availability out of stock, you can send an email to support@elettronew.com.


  • Can you guide me with the installation or mounting of your products?

No, it’ s not expected. Elettronew offers only a first level assistance.


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Billing informations

  • I am a private individual can I ask invoice for my orders?

For your orders you can always ask invoices. Only in Italy is required Fiscal Code.



  • Can my company ask invoices for the orders?

Companies can ask invoices entering VAT number. Italian companies have to check the following guidelines:


  • Individual Company
  1. Invoice header

  2. Fiscal Code

  3. SDI (recipient code) or Pec


  • Company   
  1. 1. Invoice header

  2. 2. SDI (recipient code) or Pec


  • Private
  1. 1. Fiscal Code

  2. 2. PEC


  • How will I receive my invoices?

You will receive your invoice by email, in PDF. Italian companies will receive by email a courtesy invoice. Within 5 business days the e-invoice will be delivered to Tax agency.



  • Where can I find my invoice?

You will receive your invoices exclusively by email, within 72 hours.



  • I didn’ t ask invoice for my order, can I still have it?

You can request your invoice within 30 days of your order.



  • Can I enter a different delivery address than the billing address?

Of course you can, delivery address and billing address can be different.





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Returns and refunds

  • Within how many days can I ask for a return? 

You can ask for a return within 14 days of your purchase.



  • What are the steps to make a return?

You can send an email to support@elettronew.com with the following informations: 


  1. 1. Order reference

  2. 2. Favourite refund method: coupon or the purchasing payment method.



  • Can I ask for a partial return? 

Of course you can. Send an email to support@elettronew.com, with the following informations: 


  1. 1. Order reference

  2. 2. Favourite refund method: coupon or the purchasing payment method.

  3. 3. Product code 




  • If I make a return, what will be the refund method?

You can choose one of the following options: 


  1. 1. Coupon Code

  2. 2. Payment method of your purchasing




  • If I make a return, will I pay shipping costs? 

It depends on the reason of your return. In case of spontaneous withdrawal the shipping costs will be paid by the customer. If in the order there is a damaged product, Elettronew will pay return shipping costs.



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Problems with orders

  • Within how many days can I ask for a return? 

You can ask for a return within 14 days of your purchase.



  • What are the steps to make a return?

You can send an email to support@elettronew.com with the following informations: 


  1. Order reference

  2. Favourite refund method: coupon or the purchasing payment method.



  • Can I ask for a partial return? 

Of course you can. Send an email to support@elettronew.com, with the following informations: 


  1. Order reference

  2. Favourite refund method: coupon or the purchasing payment method.

  3. Product code 




  • If I make a return, what will be the refund method?

You can choose one of the following options: 


  1. Coupon Code

  2. Payment method of your purchasing




  • If I make a return, will I pay shipping costs? 

It depends on the reason of your return. In case of spontaneous withdrawal the shipping costs will be paid by the customer. If in the order there is a damaged product, Elettronew will pay return shipping costs.



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Contacts:

Telephone: +39 0815405273 (dedicated assistance in English) from Monday to Friday 8:30 - 13:30 - 15:00 - 18:30 - Saturday 8:30 - 12:30

E-mail: support@elettronew.com

WhatsApp: +390815405273