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Elettronew Feedaty 4.9 / 5 - 8525 feedbacks

BUY
I am a private individual can buy electrical equipment on the site?
We are a company we can buy from you?
How to buy?
The prices are inclusive of VAT?
For a purchase more substantial you expect additional discounts?
And you can buy a product that is not present on the site?

REGISTRATION
Do I have to register to make a purchase on the site?
My registration data are safe?
How do I register on the site?
I have lost data to access the site how can I do?
I changed my email address how can I do?


PAYMENTS
What are the methods of payments that you accept?
Is it possible to pay directly to the courier?
If I pay cash can I check the parcel before?
How much is pay?
And' possible to pay with the tax deductions?
How to enable 3D Secure on my credit card?

SHIPPING
With which courier shipped?
What are the shipping times?
What are the shipping costs?
Can I indicate a second shipping address?
Can I change the shipping address after I paid?
How can I follow my shipment?


BILLING
How can I request an invoice?
I forgot to ask for the invoice as I receive it?

I am a private individual can buy electrical equipment on the site?

Absolutely. On our site you can buy anyone without limitations.



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We are a company we can buy from you?

Certainly, simply click in the shopping cart the check "I would like THAT MY ORDER IS sent the INVOICE and we invoice to any type of company and the company.

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How to buy?

It's simple:
Visit our catalog, add products to the shopping cart. When you have finished your shopping, enter in the shopping cart, enter all your shipping and billing information (if you want to ask for it), choose the payment method and click on buy.
It's that easy?

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The prices are inclusive of VAT?

All the exposed prices are all inclusive of VAT 22%.

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For a purchase more substantial you expect additional discounts?

If the order has a high value, we send the quotation request by clicking in the top of the website "service Area", then "before you buy" and in the end "ask for a quote specifying all of the products they wish to purchase.
If possible, we will apply a discount dedicated.


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And you can buy a product that is not present on the site?

Certainly.
Through our service area can request any item not in the catalog of the brands that we manage on our site. If there is an article out of production or obsolete, the I found on average in 10 business days from the closure of the order.

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Do I have to register to make a purchase on the site?

Yes, there is recorded directly in the shopping cart by entering the email and password without loss of time.

My registration data are safe?

Absolutely!
Our server uses SSL encryption (Secure Sockets Layer), which allows you to have a secure communication from the source to the recipient (end-to-end) over TCP/IP networks such as the internet.


How do I register on the site?

1)To register on our site, just click on the high part of the homepage, click sign in;
2)In the section "create an account" you should enter your email address and choose a password;
3)Insert in the appropriate fields in your data (address, and billing address) and then click on the button "register".
N. b. It is important to enter the exact email address to receive all notifications relating to your order
to check if everything is fine. Before you click register please check your email and check if you have received an email (also check spam or junk mail) otherwise contact us.



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I have lost data to access the site how can I do?

If you have lost the password to login you can use the automated procedure for password recovery
by clicking below the email and password fields "forgot password?" or contact us in our support section on our website, or our customer service department at the numbers 0815405273.

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I changed my email address how can I do?

if you have changed your email address, please contact us and we will make this change.

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What are the methods of payments that you accept?

We accept Paypal, Credit Card, Bank Transfer, AmazonPay, cash on delivery (cash on delivery)
for all the details you can visit the page dedicated Payments


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Is it possible to pay directly to the courier?

IT is possible you can pay to the courier at the time of delivery but it has to be cash, and up
to a maximum of 3000,00 euro.

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If I pay cash can I check the parcel before?

No. The courier is not obliged to check the package.

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How much is pay?

The cost of marking is of 4,50 € up to 250,00 euro
while if the total is greater than 250.00 euros, the cost is 2.5% of the total.
Example if the total is 1000,00 euro by paying in cash the total is 1025,00 euro.

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And' possible to pay with the tax deductions?

Some may benefit from the deduction of tax.

For the tax deduction income Tax you have to complete the order with payment by bank transfer and in the notes specify that you need the invoice in advance.
NOTE: the purpose of the bonifco must either:
1)the reason for payment
2)tax code of the subject making the payment.
3)our Vat as the beneficiary of the payment.


If you are building your first home or you're doing a building renovation, then you can buy from our site, using the vat to 4% to 10%.


PROCEDURE:
1. Complete the order on our site the prices you see on our site (prices on our website are all vat not included 22%)
2. Choose "Bank Transfer" as your payment method.
3. In the notes of the order specifies that you have documentation to take advantage of vat at 10% and 4%.
4. Non make the payment, please send us the documentation that is in the section "tax-privileged purposes" to info@elettronew.com.


    
   NOTE: it will be your care, check with your consultant if you are eligible or not to tax breaks.


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How to Enable 3D Secure on my credit card?

After you have inserted the data of your credit card on our online store, you will open another window where you will be asked your personal security code. Your lending institution will authenticate the transaction within seconds and confirm that it's you to make the purchase. If you have not yet registered for the programs Verified by Visa or MasterCard SecureCode, you must first activate this function. Activate it is very simple, just contact the customer service of their bank or contact the reference branch.


With which courier shipped?

Our shipments are entrusted to a courier, GLS, and a courier economy for shipments heavier, SPRINT.

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What are the shipping times?

Shipping times for GLS are 24/48h from the moment of dispatch and 2/3 working days to the smaller islands and the "underserved areas".
Shipping times for the SPRINT are 24/48 hours from the time of shipment to Naples, and from 48h to 82h for the rest of Italy.
As for the courier, the times are longer if the shipment is expected in "underserved areas" or lesser islands.

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What are the shipping costs?

The costs of shipping are calculated according to weight and location for all the details visit the page on shipping, or, alternatively, add the products to cart by entering the CAP and the province.
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Can I indicate a second address shipping.

No, it is not possible. In the waybill of your parcel, it is possible to indicate only one address to the courier.

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Can I change shipping address after I paid?

It is only possible if these two factors coincide:
1) The shipment must still starting and is still found in our stores;
2) The payment was made by Bank Transfer or in cash.


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How can I follow my shipment?

To follow the shipment online just refer to your e-mail where at the time of shipment, we will send you
a link that will allow you to follow the shipment step by step. In the case in which the difficulty can also freely contact our customer service.

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How can I request an invoice?

If you want the invoice of your order, you have to select in the shopping cart "I would like to RECEIVE the INVOICE".
If it is not selected, the request of the invoice,the system will record your order in the register of charges.

NB: As provided by the european union distance selling does not force the trader to
issue invoices, receipts or fiscal receipts but simply record the amount collected for the day in the log of the revenue.
Only if expressly requested by the customer, it is possible to issue the Invoice.

If you need the documents that attest to the purchase, just print the copy of the order sent to you via email at the time of the order with the attached receipt of the payment.

I forgot to ask for the invoice as I receive it?

Just send an email to info@elettronew.com or contact us in our service area.
If possible we will be happy to help you by sending you the invoice of the purchase.


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